3bd9 Privacy Policy
3bd9 places the highest importance on the security of your personal information. This policy presents, with full transparency, how we collect, store, and use your data.
Introduction and Scope
3bd9 ("we", "our", "platform") provides a safe and reliable online gaming and betting experience for users in Bangladesh. Protecting the privacy of your personal information is an integral part of our responsibility. This privacy policy ("policy") explains what information we collect when you use our website, app, or any related services, how we use it, who we share it with, and how we keep it secure.
By registering with 3bd9 or using our services, you accept the terms of this privacy policy. We reserve the right to update this policy from time to time, and you will be notified of any significant changes in a timely manner. This policy applies only to those aged 21 or above, as our platform is not intended for minors.
1 What Information We Collect
1.1 Information You Provide Directly
Information you provide directly during registration or account management includes:
- Full name and date of birth
- Valid email address
- Password (stored in encrypted form)
- Payment information — bKash, Nagad, Rocket, Upay or bank account details (partial, stored securely)
- National ID card or passport details for identity verification (KYC process)
- Support communications submitted via live chat or email
1.2 Automatically Collected Information
Certain information is collected automatically when you use our platform:
- IP address and device type
- Browser type and version
- Login time, date, and session duration
- Pages visited and click patterns
- Information collected through cookies and similar tracking technologies
1.3 Transaction and Gaming Information
Information related to your gaming activity and financial transactions:
- Deposit and withdrawal history
- Gaming history and betting records
- Bonus and promotion usage
- Account balance and transaction dates and amounts
2 Purpose of Data Use
2.1 Account Management and Service Delivery
Using the information you provide, we:
2.2 Security and Fraud Prevention
To ensure the security of our platform:
2.3 Improved Services and Communication
To enhance your experience:
3 Data Sharing Policy
3.1 When Information Is Shared
3bd9 does not sell or give away your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banks.
- Technology service providers: Trusted technology partners who assist in operating our systems and who work under strict confidentiality agreements.
- Legal obligations: In response to a court order or a legal demand from a competent authority.
- Fraud prevention: When cooperation with agencies investigating financial crime is required.
3.2 International Data Transfers
Our servers may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that adequate protections are in place for your data in the receiving country. All data transfers are carried out using SSL encryption and secure data transfer protocols.
4 Data Protection Methods
4.1 Technical Safeguards
3bd9 uses industry-standard technology to protect your information:
4.2 Administrative Safeguards
To ensure data protection at the staff level:
5 Cookies and Tracking Technologies
5.1 What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. 3bd9 uses cookies for the following purposes:
- Essential cookies: To maintain login sessions, ensure security, and support the basic functionality of the platform.
- Performance cookies: To analyze site usage and improve performance.
- Functionality cookies: To remember your preferences and settings (such as language).
- Analytical cookies: To collect statistics for understanding user behavior.
5.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may make some features of the platform difficult or impossible to use. Most modern browsers — Chrome, Firefox, Edge — provide detailed settings for managing cookies.
6 Data Retention Period
We retain your information only for as long as necessary:
- Account information: While your account is active and for a defined period after closure to meet legal obligations.
- Transaction history: Retained for an extended period for financial record-keeping and audit purposes.
- KYC documents: Identity verification documents are retained in accordance with applicable law.
- Support communications: For a reasonable period to maintain a record of issue resolution.
- Marketing data: Processing is stopped immediately upon withdrawal of your consent.
When information is no longer needed, we securely delete or anonymize it so it can no longer be identified.
7 Your Rights and Choices
7.1 Your Data Rights
You have the following rights regarding your personal information:
7.2 How to Exercise Your Rights
To exercise any of the rights listed above, or if you have any questions about your personal information, please contact us through our dedicated support channel. We endeavor to respond to all requests as quickly as possible. We will process your request after verifying your identity.
Please note that in some cases we may not be able to immediately delete or correct information due to legal or regulatory obligations — in such cases we will inform you of the reason.
8 Children's Privacy
3bd9's services are for those aged 21 or above only. We do not knowingly collect any personal information from minors. We verify age at registration, and if we confirm that a minor has provided information, we will immediately delete that information and close the associated account. If you suspect that a minor is using our platform, please contact us.
9 Policy Changes and Updates
We may update this privacy policy from time to time in light of our business operations, legal changes, or technological developments. For any significant changes, we will:
- Update the "Last updated" date at the top of this page
- Notify you of the changes at your registered email address
- Display a notice on the platform
Continuing to use our platform after changes have been made will be taken as acceptance of the updated privacy policy. You are advised to visit this page regularly.
10 Contact Us
Privacy Questions and Complaints
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us:
We generally respond to all user privacy-related requests as quickly as possible.
Related Documents
Read other important pages related to our privacy policy: